Job Description
Our client is seeking a Technical Specialist who will act as a lead in the Managed Services Cloud team..
Role Responsilbities
– To assist in the delivery of effective, timely and high quality services and support to customers, cloud services and internal management systems.
– Responsible to provide technical support and assistance where required to meet agreed customer expectations, and assist in the operation and assurance of all Cloud & Network products and services in line with agreed KPI’s & SLA’s.
– Engage with and support other Customer Technology Services teams in the delivery, operation and support of Customer Solutions & Services in relation to Cloud & Network products and services.
– Work closely with the Head of department to identify individual development opportunities, mentoring & coaching as necessary and creating a highly efficient, engaged, and motivated team.
Skills & Experience Required
– Preferred HNC/D or Degree in Electronic/Computer Science or related technical discipline
– Vendor certification reflective of experience and seniority in role specialisation
– 5+ years of overall experience in the technology industry holding a senior engineering position
– Experience in a Managed Services Provider
– Experience in customer facing role requiring a high level of individual responsibility, sound business judgement and where an aptitude for improving customer satisfaction was successfully demonstrated
– Knowledge of service management concepts
– Knowledge of architectural framework concepts and implementation
– Experience working with Public Cloud platforms & infrastructure
– Knowledge of L2/L3 networking concepts, routing protocols and implementation
– Knowledge of Firewall configuration
– Advanced knowledge of Microsoft & Linux server & desktop operating systems
– Knowledge of scripting & automation
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