Technical Vendor Analyst

  • Post Date: April 29, 2024
  • Apply Before: May 31, 2024
Job Description

The Technical Vendor Analyst works as part of the team to manage the relationship with third party vendors providing technology services to the company, its brands and cross-functional teams and our customers.

Role Responsibilities

– Work with Technical Vendors managed by the company Technology and the Technical Vendor Manager to ensure that they are compliant with their commercial obligations, adhering to Group Policies, and meeting agreed Service Levels and other performance metrics.

– Work with non-Technology relationship owner stakeholders across Brands and Cross-Functional teams to provide guidance and assistance managing their suppliers’ performance, best practices, adherence to Group Technology policy.

– Where contractual agreements preclude adherence to Group Policy, Group Processes or industry best practices work with the Technical Vendor Manager to help manage the exception via the Risk Management processes, working with Service Excellence and Architecture to drive forward acceptance, mitigation or strategic resolution.

– Working with IT Contract and Procurement specialists, the Technical Vendor Manager and other Technology, Brand and Cross-Functional teams to support the selection of new suppliers that can meet our requirements and ensure that their on-boarding is compliant with our Policies.

– Assist with performance of vendor segmentation reviews and thereafter annual refreshes of supplier categorisation, materiality and residual risk positions.

– Assist with performance of regular supplier performance reviews with technical vendors aligned with materiality categorisation and residual risk position, and taking on a portfolio of suppliers to oversee.

– Assist the Financial Operations Analyst and Contract & Procurement Specialists to track intra- and inter-year spend.

– Assist raising risks using the Technology and Risk processes and tooling as appropriate, tracking their treatment, crystallisation and/or acceptance, and working with the portfolio of suppliers assigned to ensure this is performed effectively.

Skills & Experience Required

– Working knowledge of Supply Chain Management practices and processes and how to apply them.

– Experience working in a relationship management or supply chain management role previously – preferably within a Financial Services setting.

– Microsoft Office / Office 365 collaboration tooling experience essential.

– Proven, disciplined and consistent analytic approach and mindset.

– The ability to work with stakeholders at different levels of seniority, across multiple different suppliers and geographies.

– Experience working with outsourced technical landscapes desirable.