Job Description
Our client has an excellent opportunity for a Team Leader to assist with the day to day management of the Asset Transfer Team.
Role Responsibilities
– Embedding a culture of recognition within the team, through honest and supportive conversation.
– Assisting the Manager with all aspects of team management and performance reviews
– Establishing training and development plans to support the skills development required at team and individual level
– Accountable for the co-ordination of the team’s activities through workflow management, escalating concerns and providing recommended solutions regarding any concerns re the meeting of agreed SLA’s. Communicating positively with the team in relation to the progress against targets to foster teamwork to achieve targets.
– Support the Manager through analysis of data, quality results, and business volumes to recommend the required capacity planning within the team.
– Monitoring the risk management by identifying breaches and complaints within the team. Performing the required investigations and root cause analysis to identify the ongoing development required in the team to learn from and mitigate mistakes.
– Support the team manager in the area of recruitment within the team.
– Contribute to team motivation, through the assistance with regular team huddles and team meetings. Influencing a culture of inclusion, cross-team collaboration, recognition, and support.
– Stepping in for Manager during periods of absence and/or covering for Manager in any required meetings.
– Working with own peer group to share best practices and learnings, helping to drive the success of the team leader community and the ongoing development of the companies employees.
Skills & Experience Required
– Previous experience within a Team Leader position or similar with experience of staff management
– 5 GCSE’s at grade C or above
– Previous experience within Life Assurance or Investment sectors
– Excellent communication skills with the ability to promote and build positive rapport
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Salary Negotiable
