Job Description
Our client is currently seeking a Senior Administrator for their Premium & Legacy Team. In this role you will work as part of a team to ensure the companies objectives and goals around their products are delivered within the given SLA’s and clients are provided with a first class service.
Role Responsilbities
– Responsible for the accurate and efficient completion of standard and complex administrative tasks provided to you.
– Supporting our approach to full ownership you will be expected to work on case management and customer and adviser queries from receipt until the customer’s expectations have been satisfied.
– Proactive and reactive contact with customers and advisers, plus any other relevant parties via telephone, letter, or email to ensure work is processed efficiently and correctly.
– Ensure pended work is reviewed, chased, and closed within expected timescales.
– Proactive, solutions-based approach to understanding issues which arise, and then able to implement actions according to administrative policies and Procedures.
– Participating in the review and updating of procedures within the team, contributing through experience and client advocacy, whilst having a strong understanding of the risk-based approach required to protect client and business assets at all times and at the same time ensuring that we are easy to do business with.
– To complete all tasks in line with our group values, service standards, procedures, compliance guidelines, industry regulations and within cost and efficiency parameters.
Skills & Experience Required
– Good communication and interpersonal skills.
– Good understanding of anti-money laundering regulations.
– Ability to work both individually and as part of a team.
– Ability to make decisions within set guidelines and policies.
– Ability to manage own time to meet tight deadlines and develop plans for short-term work activities within own area.
– Respond positively to change, adapt job role accordingly to help others to see the benefits.
– Proactively solve problems and provide a new perspective on existing solutions while considering impacts.
– Applies knowledge and skills to a wide range of situations.
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