Job Description
As a Senior Support Engineer you will be based within the Managed Networks function. This function provides 2nd/3rd line technical support for all Enterprise customers that have subscribed to our Managed Network product range.
The role specifically involves specialist support for networking technologies; therefore the role requires an individual to have the required skillset and plenty of experience in networking technologies.
Role Responsibilities
– To assist in the delivery of effective, timely and high-quality services and technical support to all customers, network services and internal management systems.
– Responsible to provide technical support and assistance where required to meet agreed customer expectations, and assist in the operation and assurance of all Managed Network products and services in line with agreed KPI’s & SLA’s
– The post will engage with and support other Customer Technology Services teams in the delivery, operation and support of Customer Solutions & Services in relation to all Managed Network products and services.
– The job holder will work closely with both the Network and Operational leads to identify individual development opportunities, mentoring & coaching as necessary and creating a highly efficient, engaged, and motivated team
Skills & Experience Required
– Cisco CCNP
– Experience with Cisco Routers/Switches
– Implementing and configuring routing protocols (EIGRP/OSPF/BGP
– Professional work ethic
– Aptitude to learn new skills.
– Takes ownership & responsibility
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