Job Description
As the Incident, Problem and Change Manager you will collaborate with teams across the Group Technology landscape to coordinate and drive the proper handling of incidents, problem and change records.
Role Responsibilities
– Providing advice and guidance to stakeholders and users of the processes to ensure that quality across our ITIL disciplines is maintained and upheld
– Ensuring that incidents are resolved in as an expedient method as possible
– Ensuring that problem records mitigate causal factors within agreed timescales;
– Making sure that change records are reviewed and approved in accordance with their risk profile;
– Handling escalations into our internal and external service providers
Skills & Experience Required
– Knowledge of ITIL Service Operations best practices and processes.
– ITIL Foundation certificate extremely desirable but not mandatory, depending on experience.
– Previous experience using ITSM toolsets such as ServiceNow, BMC Remedy beneficial. Office 365 Collaboration tooling experience essential.
– Experience working in an incident, problem and change management capacity previously – preferably within a Financial Services setting.
– Proven, disciplined and consistent analytic approach and mindset.
– The ability to work with stakeholders at multiple levels of seniority, across multiple different suppliers and geographies.
– Experience working with outsourced technical landscapes desirable.
Salary & Benefits
The salary for this role is negotiable, dependent upon qualifications & experience so please get in touch with our team for further information.
This client also offers the following benefits package:
– 36 days annual leave, inclusive of Public Holidays
– Generous discretionary bonus scheme
– Voluntary “double matching” pension scheme
– Income Protection
– Life Assurance
– Private Medical Insurance (after qualification period)
– Free car parking
– On site gym
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