Application Support Assistant

Permanent
  • Post Date: June 25, 2024
  • Apply Before: July 19, 2024
Job Description

The main purpose to this role is to ensure the company’s software applications are effectively managed and maintained, contributing to overall business efficiency.
Providing ongoing support, participating in the deployment of new applications, and evolving into a subject matter expert for both new and existing software applications.

Role Responsibilities

– Monitor and maintain the company’s software applications to ensure they are running smoothly and efficiently. This includes installing updates and patches as necessary.

– Maintain clear and accurate documentation of the software applications, including user guides and technical specifications.

– Ensure all software applications comply with security standards and regulatory requirements.

– Evolve to become a subject matter expert on the company’s software applications, ensuring they are meticulously managed and maintained to not only meet, but anticipate and adapt to evolving business needs.

– Administer software functionality in a proactive manner, continuously aligning it with the dynamic demands of the business to achieve optimal operational efficiency and effectiveness.

– Respond to issues reported by users, diagnosing problems, and implementing solutions. This may involve liaising with software vendors and IT Management for support.

– Assisting users experiencing difficulties with software applications. This may involve training users on how to use the software effectively.

– Participate in projects to implement new applications, working with a team to ensure successful deployment and integration. The applicant will initially report to the Project Co-ordinator before transitioning to the IT department.

– Collaboration: Work closely with the Project and IT departments to ensure seamless implementation and integration of new applications.

– Communication: Maintain effective communication with all stakeholders, including end-users, project co-ordinators, and IT staff, to promote alignment and understanding of application-related needs and issues.

Skills & Experience Required

– Minimum GCSE level (or equivalent) including passes in English and Mathematics.

– Degree or certification in fields such as Information Technology, Computer Science or Software Engineering would be advantageous, but not essential.

– An understanding of software application support and troubleshooting methodologies.

– Basic knowledge of IT security principles and practices, including data protection and compliance with regulations

– Familiarity with common operating systems (e.g., Windows) and their basic functionalities.

– 5+ years’ experience in the Banking / Financial Services industry in an appropriate role.

– Some change management experience desirable but not essential.

– Strong analytical and problem-solving skill to diagnose and resolve technical issues.

– Excellent verbal and written communication skills, and the ability to explain technical concepts to non-technical stakeholders.

– Ability to work in cross-functional teams and co-ordinate with vendors, IT staff and other departments.

– Time management skills to prioritise tasks and handle multiple responsibilities.