Job Description
As a Senior Administrator within the payments team you will assist the Claims Supervisor with the operations of the Policy Servicing Department to effectively deliver a direct service to clients and IFAs by the processing of all requests within specified servicing times.
Role Responsibilities
– Assist the supervisor in monitoring the workload throughout the day
– Mentor and develop all levels of new members to the team, to assist them in identifying and working towards achieving their personal development areas, and provide feedback to the Supervisor to be used in annual reviews
– To assist the Supervisor in the daily checking using the checking matrix
– Assist the Supervisor in ensuring that all departmental procedure notes are reviewed and maintained on a timely basis
– Identify, log, investigate, resolve and reply to complaints / VOD’s that are received (ensuring the complaints procedure is followed correctly)
– Where appropriate become involved in the development of improved controls and procedures within the department
– Checking work produced by other team members
– Ability to liaise with technical areas in relation to more complex issues together with skills to update process notes accordingly and share information with the team.
Skills & Experience Required
– Minimum of 2 years’ experience in Financial Services.
– Reasonable Knowledge of Microsoft Office Applications (Word, Excel, Outlook)
– Experience within a customer facing administration role
– Good understanding of AML / KYC requirements
– 2 years’ experience within Life Assurance
– Excellent planning and organisational skills.
– Ability to work within a team or on own initiative.
– Proactive and keen to expand knowledge and take on new tasks.
– Ability to achieve tight deadlines
– Being flexible / adaptable to changing priorities Me and Others
– Excellent communication skills (written & verbal)
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Salary Negotiable
