Senior Customer Services Administrator

Permanent
  • Post Date: February 21, 2024
  • Apply Before: March 15, 2024
Job Description

Our client is currently seeking a Senior Administrator to join their Maintenance Team within their Customer Services function.

Role Responsilbities
– Respond to customer queries via phone and email within agreed SLA’s

– Ensure all documents and information on customers files are up to date and correct.

– Assist team members with training

– Identify, understand an collate customer needs, requirements and feedback.

– Engage and collaborate with peers across the business to help drive the customers positive journey.

Skills & Experience Required
- Minimum 5 A* – C  / 9 – 4 Grade GCSEs (including English and Math) or equivalent – essential

- Demonstrates enthusiasm and a positive approach to their working performance

- Be  open and able to adapt to change

- Articulate and possess excellent communication skills

- Strong team player who is able to work with limited supervision

- Confident self- starter

- Takes a logical and organised approach to problem solving

- Has the desire to develop a career within a customer centric environment.

- Has a strong attention to detail and enjoys delivering quality outcomes

- Experience within a life assurance environment would be an advantage

Salary & Benefits
The salary for this role is negotiable dependent upon experience and qualification. Also a full benefits package is included containing pension scheme, discretionary bonus, income protection and free on-site car parking.