Job Description
As the Dealing & Settlements Manager you will lead all activities across our Dealing & Settlements Teams. The strategy is to ensure efficient running of the team whilst maintaining SLA’s and incorporating the risk framework across all areas ensuring these meet the Company’s required standards.
Role Responsibilities
– Drive continuous improvement in the provision of excellent customer service to exceed market expectations
– Create, develop and maintain a team equipped with the necessary skills, experience and values conductive to continuous learning and delivery of service excellence.
– Help build personal development and performance plans for the team to ensure they are supported to fulfil their potential.
– Ensure delivery of performance evaluations and maintenance of records.
– Responsible for ensuring all processes and practices are documented and maintained and are fit for purpose.
– Develop and implement business efficient process improvements.
– Take responsibility and accountability for the operational risk and compliance issues within the business area, ensuring all appropriate management and compliance responsibilities are met.
– Ensure team procedures and internal controls are compliant with regulatory requirement ensuring the business adheres to all sanctions.
– Act as a first line defence to ensure that the risks in the area are identified, understood, mitigated and controlled.
Skills & Experience Required
– Extensive experience of managing client facing teams in the Financial Services Industry, Investments knowledge preferrable.
– Experience of cross functional working to achieve business goals.
– Proven record of service delivery and continual improvement of both people and processes.
– Be a role model for our corporate values and a driven, goal orientated team builder.
– Leadership skills with demonstrated experience collaborating, coaching and developing team members.
– Strategic and creative mind set. Able to build a team vision and deliver to it.
– A critical thinker with innovative problem-solving skills.
– Demonstrated experience engaging and influencing stakeholders at various levels.
– Goals focussed with proven ability to deliver to timelines.
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