Senior Customer Services Administrator

Permanent
  • Post Date: September 26, 2025
  • Apply Before: June 8, 2026
Job Description

This permanent role would suit an experienced administrator, with an understanding of customer due diligence, withdrawal & surrender processing and regulatory requirements.

Responsibilities

• Vetting and executing customer requests for payments out whilst ensuring all KYC / AML requirements and Fraud prevention measures are satisfied.
• Raising payments accurately and efficiently within agreed service levels.
• Contacting Financial Advisers and Customers to request outstanding information.

Experiance

• 4 years experience in Life Assurance, ideally within withdrawal / surrender processing
• A strong understanding of the Isle of Man Financial Services Authority’s (FSA’s) Guidance Notes on Anti-Money Laundering and Preventing the Financing of Terrorism
• Good communication and organisational skills
• Strong attention to detail

Based in the south of the Island