Job Description
Our client is currently seeking a new Senior Administrator to assist the Manager & Supervisor with the operations of the Welcome & New Business Teams, to effectively deliver a direct service to clients, both internal and external by the processing of all requests within specified servicing times.
Role Responsibilities
– Identify problem areas and offer various solutions wherever possible.
– Allocation of daily work (including post)
– Monitoring the team workload throughout the day, raising any concerns where workloads are particularly high and the ability to prioritise work and ensure deadlines are met.
– Assist the Supervisor by daily WoRM and WT Workflow management of team work items to ensure all work is completed within SLA where possible.
– Ability to provide in depth, ad-hoc and on the job training regarding Welcome & New Business processes to junior members of staff.
– Adhering to regulatory legislation and ensuring compliance requirements
– Assist Supervisor by providing feedback on team member’s performance and accuracy, providing supporting evidence where necessary, to be used when conducting regular Touchpoint reviews (including half year and end of year reviews).
– Assist the Supervisor/Manager to ensure Skills Matrix for team members is updated quarterly and is used as a tool to gauge ongoing development and identify areas of focus for each staff member.
Skills & Experience Required
– Minimum of 5 years’ experience in Financial Services, 2 years within Life Assurance
– Must have AML/KYC knowledge
– Reasonable Knowledge of Microsoft Office Applications (Word, Excel, Outlook)
– Ability to draft basic letters / fax
– Experience within a customer facing administration role
Salary & Benefits
The salary for this role is negotiable, dependent upon qualifications & experience so please get in touch with our team for further information.
This client also offers the following benefits package:
– Minimum 26 days holiday
– Pension Scheme
– Income Protection
– Death in service (4x Annual salary)
– Bonus Scheme
– Private Health care
– Study Support
– Social & Community Events
– On-site café
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