Job Description
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Role Purpose
The Senior Administrator is responsible for delivering an accurate, efficient and customer-focused investment administration service. The role involves managing transactions and complex queries, maintaining strong operational controls, supporting colleagues and contributing to continuous improvement.
Key Responsibilities
Investment Administration
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Process investment transactions and customer requests accurately and within agreed service levels.
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Maintain accurate investment, asset and customer records.
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Liaise with fund managers, custodians, advisers and other counterparties to resolve queries and progress transactions.
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Investigate complex issues, resolve outstanding transactions and escalate where necessary.
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Follow established procedures, controls and regulatory requirements.
Customer and Stakeholder Management
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Deliver a professional, timely and customer-focused service.
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Take ownership of queries through to resolution.
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Communicate clearly and work collaboratively with internal teams and external stakeholders.
Risk, Controls and Quality
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Maintain high standards of accuracy and identify operational risks, errors and control weaknesses.
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Complete quality checks and authorised activities where required.
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Support investigations, corrective actions and accurate management reporting.
Team Support and Development
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Provide technical guidance and support to colleagues.
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Share knowledge, assist with training and contribute to workload planning.
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Support the Team Leader or Manager with daily operations and wider team activities.
Continuous Improvement
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Identify opportunities to improve processes, controls and customer outcomes.
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Support system changes, testing, procedure updates and business improvement initiatives.
Person Specification
Experience and Knowledge
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Experience in financial services, ideally in investments, investment operations, life assurance or administration.
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Good understanding of investment administration and operational processes.
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Knowledge of funds, equities and bonds is desirable.
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Experience handling complex queries, liaising with external parties and supporting colleagues is advantageous.
Skills and Behaviours
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Strong attention to detail and commitment to accuracy.
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Excellent organisation, prioritisation and problem-solving skills.
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Clear written and verbal communication.
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Ability to manage competing priorities and work under pressure.
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Customer-focused, proactive and accountable approach.
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Collaborative attitude with a willingness to support and develop colleagues.
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Adaptability and commitment to continuous learning.
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Confident using Microsoft Office, particularly Excel, Outlook and Word.
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