Senior Administrator – Corporate Actions

Job Description

The Role
A Corporate Actions team who are responsible for reflecting all corporate actions across our large book of business, as well as sending out communications to customers and advisers to keep them informed and provide them with opportunities to make decisions on their assets.

The team also seek regular updates on distressed assets and communicate these updates to customers and advisers.

The team often work in a fast-paced environment, often adhering to tight market deadlines or the requirement to reflect a corporate action as a priority to meet other business requirements. The role will eventually entail undertaking investigations, evaluating risks and a combined approach of both following established controls and procedures, and thinking outside the box.

Key Responsibilities
Key Responsibilities:

Process customer requests within agreed timeframes, ensuring high-quality service and compliance with internal standards.

Liaise with external partners (fund houses, advisers, etc.) and internal teams to resolve queries and gather necessary information.

Support continuous improvement initiatives, identifying areas for process optimization and cost reduction.

Provide coaching and share best practices to foster team development and knowledge sharing.

Investigate and resolve customer complaints and operational errors, utilizing root cause analysis to improve service delivery.

Monitor and report on key performance metrics, ensuring accuracy and timely updates.

Skills & Experience:

Strong communication skills with the ability to liaise with internal and external stakeholders effectively.

Proven problem-solving ability and a focus on process improvement.

Experience in customer service or operations roles, with knowledge of industry standards and regulations.

Ability to mentor and coach team members, promoting a collaborative and high-performance culture.

Results-driven, with a focus on meeting deadlines and achieving team goals.

Essential
2-5 years Finance experience
Investments experience
knowledge of Microsoft Office

Desirable
CISI/CII qualifications
Knowledge of Corporate

Based in Douglas