Job Description
Our client is currently seeking a Process Analyst who will be responsible for enhancing operational efficiency by analysing and redesigning existing business processes.
Role Responsibilities
– Reviewing ‘As Is’ Processes: Conducting thorough analysis of current processes and utilising use of available MI to identify inefficiencies, bottlenecks, and areas for improvement.
– Process Redesign and Optimisation: Re-engineering processes to reduce end-to-end timelines, eliminate waste, minimise customer effort, and emphasise first-point resolution.
– Digital and Robotic Integration: Identifying opportunities to utilise digital tools and robotic process automation (RPA) for streamlined workflows and enhanced productivity.
– Collaboration and Documentation: Working closely with other teams/departments to document updated procedures, ensuring alignment with best practices and group standards to ensure a smooth roll out of procedural improvements
– Relationship Management: Lead the ownership and delivery of broker dashboarding across the Utmost Group, ensuring timely and accurate reporting of key account information (e.g. AUM and in-flight transactions) whilst collaborating with stakeholders (IT, Operations and Relationship Management) to enhance visibility of communication at critical transaction points and intervals.
– By driving process improvements and championing innovation, the Process Analyst will play a critical role in delivering exceptional outcomes for the business and its customers.
– As this role develops, there will be a need to adapt to new requirements and accept additional responsibilities.
Skills & Experience Required
– 2 – 5 years’ relevant experience Financial Services.
– An understanding of the risk and compliance environment.
– IT/Business Degree or similar relevant qualification.
– Lean 6 Sigma or similar qualification
– 2 years plus experience in process documentation/analysis driving process improvements.
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