Job Description
We currently have a 6 month contract available for an IT Service Desk Analyst / Batch Operator within our IT Service department. The successful candidate will be someone with good personal and communication skills, with a desire to make things better and the proven technical ability to make that happen.
The role combines day–to-day resolution of requests for support from our users – located both here on the Isle of Man and internationally, supporting our most critical systems, to make sure they’re ready for our growing business to use on a daily basis.
The key responsibilities of the role are:
• Providing first- and second-line Service Desk support, addressing and resolving incidents and fulfilling service requests raised by our users across seven countries, interacting with our technical teams and suppliers to ensure a prompt restoration of service.
• Providing out of hours Batch Operator and other operational Support on a rota / agreed basis.
• Maintaining knowledge articles, policy & procedure documentation to the required standard.
• Performing general IT duties covering such tasks as equipment relocation, software installation, application and hardware upgrades and hardware builds etc.
• The ability to work on your own as well as part of a team is essential.
To ensure this role is carried out to the desired level, the successful candidate will need the following skills and experience:
• A minimum 2 years relevant Service/Help Desk experience or an equivalent role.
• Self-Motivation, positive attitude to change, and able to work individually or as part of a team.
• Customer Service experience, face to face, remotely and over the phone.
• Good analytical, troubleshooting and listening skills.
• Experience supporting Microsoft Windows on desktops and servers, Office 365, Microsoft Exchange, virtual and physical end user desktop environments, Active Directory, and working with modern Service Management toolsets is crucial to this role.
• Clean driving licence, as you’ll be supporting users at our two Isle of Man offices.
• An ITIL Foundation qualification, and experience working in a Financial Services environment will be beneficial to the successful candidate.
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