IT Infrastructure Analyst – EPL1091

Job Description

As the IT Infrastructure Analyst your role is to provide, support, maintain and optimise an organisation on-premises and cloud-based IT infrastructure. Focusing on ensuring the stability, availability and security of the network servers and systems that support business operations. The role blends technical expertise with problem solving to maintain and improve the efficiency of the IT environment.

Role Responsibilities

– Ensure that critical infrastructure components (servers, networks, storage) are available and operational downtime.

– Monitor systems to prevent outages and ensure business continuity

– Provide timely support for infrastructure related issues, trouble shooting and resolving incidents efficiently.

– Act as an escalation point for more complex issues and work closely with support teams and peers.

– Perform routine maintenance, updates and patching to keep systems secure and up to date

– Optimise infrastructure performance, identifying areas for improvement to enhance efficiency and capacity.

– Implement and manage security protocols, firewalls and threat detection systems to safeguard the infrastructure.

– Ensure compliance with industry standards, regulations and internal policies related to data protection and cybersecurity.

– Maintain and implement disaster recovery plans to minimise downtime and date loss in case of failures.

– Ensure backup systems are properly configured and tested regularly for data protection and recovery.

– Maintain detailed documentation of network configurations, system setups, infrastructure changes and technical procedures.

– Ensure documentation is accessible and up to date for troubleshooting and auditing purposes.

Skills & Experience Required

– Appropriate technical qualifications e.g. Microsoft certification, including MS Certified Azure Administration, Cisco Certified Network Association (CCNA), VMware Certified Professional (VCP), Microsoft Certified Windows Server.

– Ability to communicate complex technical issues to non-technical stakeholders, clearly and effectively

– Strong teamwork and collaboration skills to work across IT teams (security DevOps support).

– Basis knowledge of project management practices for coordinating infrastructure upgrades, migration and deployments.

– Experience with IT service management frameworks like ITIL for managing incidents and service requests.

Salary & Benefits
The salary for this role is negotiable, dependent upon qualifications & experience so please get in touch with our team for further information.

This client also offers the following benefits package:
– 36 days annual leave, inclusive of Public Holidays
– Generous discretionary bonus scheme
– Voluntary “double matching” pension scheme
– Income Protection
– Life Assurance
– Private Medical Insurance (after qualification period)
– Free car parking
– On site gym