Team Leader – Operations

  • Post Date: September 13, 2022
  • Isle of Man
Job Description

Role Responsibilities:
– Creating an inspiring team environment with an open communication culture and promote a “one team” ethos across Client Services
– Be a role model within Client Services
– Setting clear team goals
– Delegating tasks and set deadlines for your internal team
– Oversee day-to-day operation of the team
– Monitor team performance and report on metrics
– Discover training needs and provide coaching
– Listen to team members’ feedback and resolve any issues or conflicts
– Carry out and follow through client and IFA requests to a conclusion
– Take ownership of and resolve any queries through to a satisfactory conclusion
– Contribute to a proactive working culture
– Be part of an innovative culture to problem solving
– May be required to work shift patterns as required
– Carry out effective performance management
– Recognise high performance and reward accomplishments
– Provide guidance and support to their team
– Develop their team in all areas of excellent customer service
– Timely SLA delivery and data Integrity
– Ongoing contribution to the local risk owner structure
– Embrace change positively and oversee management and quality control, ensuring successful delivery of key strategic and tactical change programmes
– To build a team to support the group strategy.

Skills & Experience Required:
– Ability to provide excellent Customer Service
– Excellent Leader of people
– Problem Solving mentality and approach
– Previous experience within the Life Assurance industry
– Competent in Microsoft applications: Including Word, Outlook, SharePoint and Excel