Senior Administrator – Onboarding / New Business

  • Post Date: November 8, 2022
  • Isle of Man
Job Description

As Senior Administrator in the Onboarding team you will be required to provide all customers with exceptional service whilst ensuring all registration documents and KYC information is correct and complete. All information must be entered and maintained on the system with excellent attention to detail.

Role Responsibilities:
– Achieve an average quality score of over 90%
– Achieve an average weighted productivity score of over 90%
– Proactively identify enhancements to processes and contribute towards their implementation
– Identify, understand and collate customer needs, requirements and feedback
– Agree quality standard of processes and contribute towards successful delivery
– To engage and collaborate with peers across both the International Business and the wider group to ensure that experiences and successes are shared

Skills & Experience Required:
– Minimum 5 A* – C / 9 – 4 Grade GCSEs (including English and Math) or equivalent – essential
– Demonstrates enthusiasm and a positive approach to their working performance
– Be open and able to adapt to change
– Articulate and possess excellent communication skills
– Strong team player who is able to work with limited supervision
– Confident self- starter
– Takes a logical and organised approach to problem solving
– Has a strong attention to detail and enjoys delivering quality outcomes
– Experience within a life assurance environment would be an advantage