Senior Administrator – Mainenance

  • Post Date: January 26, 2022
  • Isle of Man
Job Description

Role Description:
To be actively engaged in the processing of customer and adviser requests. You will be required to demonstrate a proactive and positive attitude to deliver the best possible customer experience for customers throughout their journey. This will involve resolving a wide range of queries for both the IOM and Dublin office.

Role Responsibilities:
– Achieve an average quality score of over 90%
– Achieve an average weighted productivity score of over 95%
– Proactively identify enhancements to processes and contribute towards their implementation
– Identify, understand and collate customer needs, requirements and feedback
– Build working relationships by co-operating with and supporting colleagues
– To proactively take ownership for self-development and demonstrate the desire to progress their career.

Skills & Experience Required:
– Minimum 5 A* – C / 9 – 4 Grade GCSEs (including English and Math) or equivalent
– Demonstrates enthusiasm and a positive approach to their working performance
– Be open and able to adapt to change
– Articulate and possess excellent communication skills
– Strong team player who is able to work with limited supervision
– Confident self- starter
– Takes a logical and organised approach to problem solving
– Has the desire to develop a career within a customer centric environment.
– Has a strong attention to detail and enjoys delivering quality outcomes
– Experience within a life assurance environment would be an advantage

Phone 01624 615600