Customer Support Executive – 6 Month

  • Post Date: September 15, 2022
  • Isle of Man
Job Description

Role Responsibilities:
– Review, investigate, and answer tickets to assist customers in the use of the app, features, and services
– Run proper screening and verification of identity proactively and reactively
– Review transactions, identify patterns, assess risk and take appropriate action
– Process withdrawals, transfers and complete any pending transactions after proper review
– Handling system and transaction alerts per company’s guidelines and current instructions
– Proactively and reactively handling chargebacks, returns as well as any reversed transactions
– Identify and report any suspicious activity, potential money laundering, or terrorist funding activities per company policies to our MLRO
– Liaise with third party providers, suppliers, merchants, or payment processors on behalf of our customers and the business
– Assist with internal translations and content updates as needed
– Ad-hoc projects or tasks within operations or for teams as assigned by the Head of Operations.

Skills & Experience Required:
– Proficient in English and another language, to be either Spanish, Italian or German
– At least 2 years of customer service experience
– Proven experience with the use of Microsoft Office products
– Excellent computer skills & great typing skills