Customer Support Administrator

  • Post Date: April 29, 2022
  • Isle of Man
Job Description

Role Responsiblitites:
– Good Written and Verbal communication to both internal & external clients
– Ability to deal with internal and external customers professionally, concisely and accurately via telephone, fax and e-mail
– Ability to identify problem areas and offer various solutions wherever possible
– Adhering to regulatory legislation and ensuring compliance requirements are met
– Working as part of a team
– Adhering to the Service Level Agreements in place
– A good understanding of and an ability to competently explain “existing business” processes
– Ability to process individual policyholder/trustee Extranet registrations
– Can produce in force illustrations when required
– Ability to produce chargeable event calculations
– Fully support and participate in any campaigns including generation of leads where necessary.

Skills & Experience Required:
– GCSE (or equivalent) grade C or above in English and Maths
– Minimum of 1 years experience in Financial Services
– Good working knowledge of Microsoft Office applications (Word, Excel, Outlook)
– Ability to draft letters/fax
– Experience within a customer facing administration role

Phone 01624 615600