Customer Support Administrator

  • Post Date: May 16, 2024
  • Apply Before: June 30, 2024
Job Description

As the Customer Support Administrator you will effectively deliver excellent customer service to clients and IFAs by the processing of telephone calls, email and Webchat requests within specified servicing times.

Role Responsibilities

– Deal with internal and external customers professionally, concisely and accurately via telephone, fax and e-mail

– Identify problem areas and offer various solutions wherever possible

– Adhering to regulatory legislation and ensuring compliance requirements are met

– Working as part of a team

– Adhering to the Service Level Agreements in place

– A good understanding of and an ability to competently explain “existing business” processes

– Ability to process individual policyholder/trustee Extranet registrations

– Produce in force illustrations when required

– Produce chargeable event calculations

– Fully support and participate in any campaigns including generation of leads where necessary.

Skills & Experience Required

– Minimum of 1 years experience in Financial Services

– Good working knowledge of Microsoft Office applications (Word, Excel, Outlook)

– Ability to draft letters/fax

– Experience within a customer facing administration role

– Good planning and organisational skills

– Ability to work within a team or on own initiative

– Can maintain high level of accuracy and still work within agreed service standards

– Ability to work under pressure