Corporate Actions – Senior Administrator

  • Post Date: April 29, 2022
  • Isle of Man
Job Description

Role Responsibilities:
– Responsible for the accurate and efficient completion of standard and complex administrative tasks provided to you.
– Supporting our approach to full ownership you will be expected to work on case management and customer and adviser queries from receipt until the customer’s expectations have been satisfied.
– Proactive and reactive contact with customers and advisers, plus any other relevant parties via telephone, letter or email to ensure work is processed efficiently and correctly.
– Ensure pended work is reviewed, chased and closed within expected timescales.
– Proactive, solutions-based approach to understanding issues which arise, and then able to implement actions according to administrative policies and Procedures.
– Participating in the review and updating of procedures within the team, contributing through experience and client advocacy, whilst having a strong understanding of the risk-based approach required to protect client and business assets at all times and at the same time ensuring that we are easy to do business with.
– To complete all tasks in line with our group values, service standards, procedures, compliance guidelines, industry regulations and within cost and efficiency parameters.
– Be responsible and accountable for own personal development.
– Ensure adherence to all company policies including risk, compliance and HR policies.
– Timely and professional contact with stakeholders should be maintained at all times.
– Contact will be proactive when you require further information (by telephone and email) and reactive when a stakeholder contacts us.
– Telephone calls should be responded to timely and where possible handled within the one call and not handed off to other teams, ensuring a positive customer experience.
– Supporting clients, advisers and colleagues through the complaints process.
– Recognising areas of weakness and working collaboratively to seek resolution and improve internal processes.

Skills & Experience Required:
– 4 GCSE’s Grade C to include Maths and English and/or NVQ Level 1 – or equivalent.
– Good attention to detail.
– Good communication and interpersonal skills
– Ability to work well individually and as part of a team
– Ability to work to tight deadlines

Phone 01624 615600