Administrator – General Insurance

Job Description

To provide support to introducers and Policyholders to deliver superior levels of service across all General Insurance products. To understand the needs of, and to develop positive relationships with General Insurance clients and their financial advisers, both existing and new. To work closely with internal departments to ensure all business and enquiries are processed in a compliant and coordinated fashion.

Role Responsibilities:
– Process applications for new business
– Issue policy documents and endorsements and renewal documentation
– Provide a superior level of customer support when dealing with client and intermediary queries
– Deal with queries in an efficient and in a timely manner
– Be able to review and advise clients of full details of outstanding requirements
– Maintain true and accurate handling of correspondence in a timely manner
– Administer all incoming work and enquiries as received
– Maintain scanned records in accordance with departmental processes and procedures
– Accurate processing of receipt of payments
– Production and issuing of commission payments
– Preparation and checking of premium bordereaux
– Maintain positive relationships with clients and general insurance schemes underwritten
– Assist the department with the review of policies and procedures
– Review and process claims in line with procedures
– Assist and provide support to other departments or companies within the Group
– Updating and maintaining appropriate systems (including CRM).

Skills & Experience Required:
– Working knowledge of administration systems & procedures
– Proficient in Microsoft Word and Excel
– 5 GCSEs including English Language
– Understanding of anti-money laundering regulations
– Understanding the requirements for terms of business and adviser fees
– Relevant Industry related qualification
– Excellent communication skills (both written and verbal)
– Excellent customer service skills
– Self-motivated.
– Good planning and organisational skills
– Excellent attention to detail
– Numerate
– Able to work as part of a team