Senior Administrator – Claims

Permanent
  • Post Date: May 9, 2022
  • Isle of Man
Job Description

Role Responsibilities:
– Achieve an average quality score of over 85%
– Achieve an average weighted productivity score of over 85%
– Proactively identify enhancements to processes and contribute towards their implementation
– Identify, understand and collate customer needs, requirements and feedback
– Agree quality standard of processes and contribute towards successful delivery
– To engage and collaborate with peers across both the International Business and the wider group to ensure that experiences and successes are shared in order to break down silos and support the positive customer journey throughout all areas of the business.

Skills & Experience Required:
– Minimum 5 A* – C / 9 – 4 Grade GCSEs (including English and Math)
– Demonstrates enthusiasm and a positive approach to their working performance
– Be open and able to adapt to change
– Articulate and possess excellent communication skills
– Strong team player who is able to work with limited supervision
– Confident self- starter
– Takes a logical and organised approach to problem solving
– Has the desire to develop a career within a customer centric environment.
– Has a strong attention to detail and enjoys delivering quality outcomes
– Experience within a life assurance environment would be an advantage

Phone 01624 615600